Co-Founder & CTO
Abu Huraira Bin Aman started Themexpart Ltd. in 2007, and initially focused on web development. Over the years, the company shifted towards creating its own products and launched Thrivedesk in 2019. Thrivedesk is a SaaS solution designed to improve customer service for other SaaS companies, products, and NGOs around the world.
Thrivedesk aimed to expand its services globally but faced significant hurdles in setting up international payment gateways and handling VAT and tax, critical for serving clients worldwide.
To uncover how ThriveDesk has navigated global business challenges and explored their journey, Woaliullah Olee, Head of Creative at Business Globalizer, conducted a detailed conversation with Abu Huraira Bin Aman. Let’s delve into his insights.
Woaliullah Olee: Hello, Mr. Huraira, I’d like to know about you and your company.
Abu Huraira Bin Aman: Assalamualikum. My name is Abu Huraira. I started working in software development back in 2007, initially focusing on web development as a theme customizer. Over time, we completely shifted to product development. Our parent company, Themexpart Ltd., now only works on product development. Later on, since 2019, we’ve been working on SAAS development. Thrivedesk is our solution that helps build customer service tools for SAAS companies, products, and NGOs.
Woaliullah Olee: What challenges did you face while expanding Thrivedesk globally?
Abu Huraira Bin Aman: Thrivedesk is a SaaS used by customers in 30-40 countries all over the world. They use Thrivedesk’s product as their support or chatting tool. Our biggest challenge has been setting up international payment gateways. How are we going to receive payments from them, and handle the issue with their VAT and tax. Furthermore, the tools we used as third-party solutions are completely cloud-based. We had to use multiple tools or services. In these cases, when we received the payments, we faced some challenges. BASIS and some others are already working on it, and the solution is about time.
Woaliullah Olee: In those situations, how did you actually get introduced to Business Globalizer?
Abu Huraira Bin Aman: I found out about Business Globalizer later on. Though I knew your founder, Mr. Mamun, before—that’s another story. I discovered your services through Facebook. Learned that you handle company formation and registration, and have partnerships with multiple international payment gateways. Then at The Softexpo, I stumbled upon your stall, where you were explaining everything clearly. That’s when I realized the challenges we had faced so far and seldom solved during a visit to the respective countries, you guys have found those sitting in Bangladesh itself! You provide these services at a low cost to founders here, and I was impressed that you work closely with many international payment gateways as a partner. I think it’s really an impressive thing. So, I signed an MOU with you, as this partnership allows us to promote your services to our audience, which I believe will benefit them greatly.
Woaliullah Olee: As a valuable partner of Business Globalizer, what do you actually expect from them? Besides, how much value do you think this partnership will add to both of our businesses?
Abu Huraira Bin Aman: This is an excellent question. Generally, in Bangladesh, we do less collaboration and partnership. But, alhamdulillah, we have a lot of people around us with whom we want to work together. Within them, we signed an MoU with Business Globalizer first. And right after that when we posted this on our social media and different channels, we got several calls from more companies. They showed interest in collaborating with us and also asked about all the procedures. To clear things up, we told them that by working together, we—Mr. Mamun and I—were helping a domestic company, being a domestic company ourselves, and building a bond of trust. I have been working in this market for 10-12 years, and I know all about his (Mr. Mamun’s) reputation. So, we agreed to support each other in front of our own audiences for that reason. Even though it looks pretty simple, the immediate response we got through this was really interesting. I believe this collaboration will take us forward, and we will be able to help each other.
Woaliullah Olee: While expanding business globally, company formation, banking hassles, payment gateways, taxation, and even compliance complexities in the end. What do you think about all of these challenges? Would you tell someone who is having these issues to contact Business Globalizer?
Abu Huraira Bin Aman: As SaaS and cloud solutions become more popular around the world, legal compliance is an issue that must be dealt with. It is important to know where the money is coming from and how it gets into the country. If we register the business outside of the country, we also need to make sure that the VAT and tax rules are maintained properly. Although creating a business identity is easier, a wrong transaction may cause a permanent banishment or shutdown—a common scenario in Bangladesh. In Bangladesh, we often hear that PayPal was shut down, Wise accounts were blocked, and accounts were closed because of different types of violations. Although we got this service from somewhere else, we still need it. However, the new SAAS founders and entrepreneurs require this service badly. I strongly advise everyone working in this field to keep up with legal issues on a regular basis. If you don’t, not only will you suffer, but so will everyone who represents Bangladesh. And for this, eventually, the verification process becomes more difficult for us. I hope Business Globalizer improves its service so that anyone looking to do business can find a one-stop solution here.
Navigating the global market requires not just vision but also the right partnerships. This conversation with Abu Huraira Bin Aman illustrates exactly that. Themexpart Ltd. as well as ThriveDesk faced significant challenges in handling international payments and compliance challenges. However, through their partnership with Business Globalizer, they were able to find effective solutions that supported their expansion and operational requirements across different countries.
We hope this discussion motivates you to consider how strategic alliances can empower your business on a global scale.
Business Globalizer offers a robust array of services tailored to help businesses thrive internationally. From company formation in major global hubs like the USA, UK, UAE, and Singapore to handling complex compliance and tax issues, we cover all aspects of your international business strategy.
As an IRS Certified Acceptance Agent (CAA), We seamlessly provide EIN and ITIN,
integrate top global payment gateways and banks for seamless financial transactions, and offer tailored merchant account solutions for high-risk businesses. For eCommerce ventures, we handle everything from company formation to seller account approvals.
To find out more about how Business Globalizer can help you tackle global challenges, visit our website and explore our services.
Credits:
Woaliullah Olee: Interviewer
Fahim Zaman: Audio Recorder, Gear Management
Rafsan Hossain: Camera (DOP), Video Editor
