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Effective Date: 27 August 2026
This Refund Policy applies to Business Globalizer services purchased through the website, dashboard, invoice, payment link, or other approved channel. It should be read together with the applicable service description and Terms and Conditions.
Business Globalizer may update its prices, technical specifications, purchase terms, and service or product offerings from time to time without prior notice, subject to applicable law and any commitments already made for an existing order.
Business Globalizer provides customized business, compliance, administrative, and digital services. A refund is therefore assessed according to the service stage, work completed, third-party costs committed, and the circumstances of the request.
We aim to apply this Policy fairly and consistently.
Payments may be processed through secure third-party payment gateways, including providers such as PayPal or Stripe. Business Globalizer does not store payment-card details during payment processing where those details are handled directly by the applicable payment provider.
Where a purchased digital product, document, download, or service-access link is not delivered within the stated or reasonably expected timeframe, please contact Business Globalizer with your order and payment details so that the delivery issue can be reviewed and resolved.
For delivery-related assistance, you may contact support@businessglobalizer.com or use the Business Globalizer support ticket system.
A refund may be available where you cancel before Business Globalizer has started the service, after deduction of any non-refundable payment-processing, administrative, or third-party costs already incurred.
If only part of a service has been completed, Business Globalizer may approve a proportionate refund for the uncompleted portion after considering completed work and committed costs.
If Business Globalizer cannot start a service for a reason within its control and no equivalent alternative is accepted, an appropriate refund or service credit may be issued.
A completed, delivered, or actively progressing service is normally non-refundable.
Government fees, authority fees, bank fees, payment-processor charges, mail, shipping, and other third-party costs are non-refundable once committed, unless the relevant third party refunds them.
A refund is not normally available because a bank, payment provider, government authority, marketplace, or other third party delays, declines, restricts, or changes a decision outside Business Globalizer’s control.
A refund may be declined where the client:
Promotional or discounted services may have separate refund conditions disclosed at the time of purchase.
Certain service packages may be designated as non-refundable where this condition is clearly disclosed before purchase.
For services involving financial institutions, banks, or payment gateways, any refund arising from a service disruption or delay will be assessed according to the circumstances, work already completed, and third-party costs incurred.
Where applicable, refunds relating to UK or U.S. services may also be assessed individually according to the nature and stage of the relevant service.
You may request cancellation of a service at any time. However, cancellation does not automatically create a right to a refund where work has already started or the service is actively progressing.
Where the purchased service includes recurring or future billing, cancellation will stop future billing where applicable, subject to the terms of the relevant service. Amounts already charged or work already performed remain subject to this Refund Policy.
Business Globalizer may deduct reasonable non-refundable costs already incurred in connection with an approved refund, including payment-processing charges, administrative costs, and applicable third-party expenses.
Where appropriate, reasonable costs associated with resources already allocated to the client’s service may also be considered when calculating the refundable amount.
Refund requests must be submitted within 60 days of the relevant transaction through the Business Globalizer support ticket system or by email to info@businessglobalizer.com.
Your request should include:
Business Globalizer will acknowledge and review a complete refund request within 7 business days.
Where a refund is approved, Business Globalizer will normally complete the refund or credit process within 30 business days, subject to payment-provider processing times and any necessary verification.
Accordingly, where both the review and processing periods are fully required, the overall process may take up to approximately 37 business days.
Clients are responsible for providing the documents, information, approvals, and responses reasonably required to process their purchased service.
If the required information or documents are not provided within 60 days of the transaction, or the client remains unresponsive during that period, refund eligibility may expire and the affected service may be closed or forfeited.
If the client later wishes to continue a service that has been closed or forfeited after this period, a new order or repurchase may be required.
Where requested by the client or appropriate to the service arrangement, an approved refundable amount may be credited to the client’s Business Globalizer system balance for use toward Business Globalizer services.
Such credits will be recorded in the client’s dashboard.
Business Globalizer may occasionally offer separate promotional bonus credits. Any such bonus:
There is no automatic 10% bonus on every refund unless a specific promotion expressly states otherwise.
Approved cash refunds are normally returned to the original payment source.
Where the original payment source cannot reasonably be used, another verified payment method or account may be agreed between Business Globalizer and the client.
Business Globalizer may request reasonable identity, ownership, or payment-source verification before releasing a refund.
If an approved refund has not appeared within the expected timeframe, first check your Business Globalizer dashboard and the relevant bank, card, payment account, or other agreed refund destination.
If the refund is still not visible after the applicable processing period, contact the Business Globalizer support team for assistance.
Due to the intangible nature of digital products, a digital product may be treated as delivered or used once it has been downloaded, accessed, opened, or otherwise made available to the purchaser.
Unless otherwise required by applicable law or expressly stated at the time of purchase, completed digital-product purchases are non-returnable and non-exchangeable.
This does not limit any statutory or other right that cannot lawfully be excluded.
Promotional or discounted services may be subject to separate refund conditions disclosed before purchase.
Where a promotion, sale, or special offer is expressly stated to be non-refundable or non-cancellable before purchase, that disclosed condition will apply, subject to any rights that cannot lawfully be excluded.
Refund decisions are made based on the documented facts of each request, the stage of the relevant service, costs already incurred, and this Refund Policy.
Business Globalizer retains final internal authority to assess and decide refund claims under this Policy following a case-by-case review.
However, nothing in this Policy limits or excludes any consumer, contractual, statutory, or other right that cannot lawfully be limited or excluded.
By purchasing a Business Globalizer service or digital product, you agree that your refund request will be assessed under the Refund Policy applicable to your purchase, subject to applicable law.
For refund-related assistance, you may:
For issues specifically relating to delivery of a purchased digital product or service-access link, you may also contact support@businessglobalizer.com with your transaction or payment details.
